English

Managing and Measuring Customer Satisfaction

مخططات الدورة

الاهداف

Learning Objectives: By the end of this course, participants will be able to:

  • Apply Interview Techniques: Conduct effective customer needs interviews.
  • Design Surveys: Create well-structured surveys to gather meaningful data.
  • Identify Action Areas: Determine areas requiring action based on survey results.
  • Link Satisfaction to ISO 9001: Connect customer satisfaction with ISO 9001 requirements.
  • Critique Surveys: Evaluate the effectiveness of surveys.
  • Write Reports: Produce decision-friendly reports on customer satisfaction.
  • Prepare Satisfaction Plans: Develop a comprehensive customer satisfaction plan.
  • Determine Measurement Timing: Decide when to measure customer satisfaction.
  • Use Data for Improvement: Utilize data to enhance organizational performance and profitability.

الدورات ذات الصلة

Leading Innovation in your Team
Leading Innovation in your Team

Jul 17, 2024

Saudi Arabia

Register Now
Reputation Management & Strategic Communications
Reputation Management & Strategic Communications

Jul 17, 2024

Austria

Register Now
Successful Planning, Organizing and Control
Successful Planning, Organizing and Control

Jul 17, 2024

Saudi Arabia

Register Now
Leading and Motivating a Team Effectively
Leading and Motivating a Team Effectively

Jul 17, 2024

Saudi Arabia

Register Now
Managing & Improving Business Performance
Managing & Improving Business Performance

Jul 17, 2024

United Kingdom

Register Now
Business Acumen and Strategy
Business Acumen and Strategy

Jul 17, 2024

Untied Arab of Emirate

Register Now
Advance Presentation Skills
Advance Presentation Skills

Jul 17, 2024

Egypt

Register Now
التنسيق الإداري
التنسيق الإداري

Jul 17, 2024

Saudi Arabia

Register Now