OUTCOMES
By the end of this course participants will be able to:
· Define Emotional Intelligence.
· Explain the four core skills required for emotional intelligence.
· Understand associated verbal communication.
· Understand associated non-verbal communication.
· Explain the Social Management and Responsibility implications.
· Use tools to regulate their emotions.
· Gain Control (of their emotions).
· Apply the concepts and techniques in the workplace.
· Use the skills to have a positive impact in their lives.