Outcome1 Know how to introduce and manage an effective employee relationship programme2 Be able to relate the role of ER to the role of the Managers / Supervisor and Team Leader3 Be able to deal with performance problems and modify the behaviour of employees4 Be able to influence the behaviour of managers and team leaders5 Be able to operate disciplinary procedures and grievance procedure6 Know how to manage absence7 Understand the role of an Employee Assistance programme