Outcome
1 Know how to introduce and manage an effective employee relationship programme
2 Be able to relate the role of ER to the role of the Managers / Supervisor and Team Leader
3 Be able to deal with performance problems and modify the behaviour of employees
4 Be able to influence the behaviour of managers and team leaders
5 Be able to operate disciplinary procedures and grievance procedure
6 Know how to manage absence
7 Understand the role of an Employee Assistance programme