Administrative Excellence for Secretaries and Administrators

Course Outlines

OBJECTIVES

COURSE OBJECTIVES :

• Identify, develop and improve key competencies necessary for superior performance

• Improve creative thinking, problem solving and decision making skills

• Develop reading skills and note-making effectiveness

• Learn to use and apply simple memory systems

• Be better able to understand personality and behavioural characteristics in order to achieve what they want from other people

• Develop a plan and approach for self-developmentImprove Your Effectiveness at Work: Better Reading and Note-Making

• Your Brain Skills

• How to be a 'Successful' Reader

• How Mastering Note-making Skills Can Help Your Career

• Mind-mapping as a Note-making, Planning, Thinking and Memory Tool

• Mind-mapping SoftwareMemory Magic: How to Remember Things?

• Your Memory Potential (how good is your memory?)

• Memory Systems Explained (the power of stories and imagination)

• Remembering Names

• Memory at Work

• Remember What You Read (strategies for fast, effective reading)Better Working with Other People

• Barriers to Effective Communications

• Strategies for Improving Communications with “Difficult” People

• The Powerful Influence of ‘Body Language’: Speaking without Words

• Giving and Receiving Feedback: The Risks and the Benefits

• Getting Your Point Across: Know What to Say and When to Say ItResults-oriented Time Management Strategies

 • Identifying and Dealing with Time-wasters

• Handling Interruptions (how to protect your productive time)

• Planning (what you have to do)

• Prioritisation (what you must do first)

• Save Time When Planning a PresentationUsing Core Skills at Work

• Making a Presentation

• Thinking and Working in Teams

• How We Learn – and What We Need To Do to Avoid Forgetting

• Tips for Handling Information Overload at WorkCompetencies and Time Management

• Assessing Prior Skills and Knowledge

• Competencies Required for Excellence as An Office Professional

• Perceptions, Attitudes and Beliefs – How they affect Performance?

• Learning Styles / Thinking Styles – Your Strengths and Weaknesses

• Time Management Skills