عربي

Satisfying Customer Requirements

Course Outlines

OBJECTIVES

Course Objectives:

By the end of the program, participants will be able to:

  • Understand customer care and the benefits of good customer care.
  • Know how to meet customer needs.
  • Understand the importance of collecting, storing, and interpreting customer feedback.
  • Recognize different types of customers and their specific expectations.
  • Apply techniques for effective performance improvement to exceed customer expectations.
  • Develop skills to handle and resolve customer complaints efficiently. 

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