CBP Certified Leading through Change

Course Outlines

OBJECTIVES

Course Outline: CBP Leading Through Change Series

Chapter One: Effects of Change

• Pre-Program assessment
• Introduction
• What change looks like
• How change is interpreted
• Why change equals loss
• Learned helplessness versus learned optimism 

Chapter Two: Change Responses

• The spectrum of change responses
• The grieving cycle
• How change responses manifest at work
• Change resistance
• Working with change resistance 

Chapter Three: Leading The Change

• Introduction to leading change
• Eight reasons change efforts fail
• Creating a sense of urgency
• Leading versus managing change
• Inspiring a shared vision
• Exploiting early successes
• Roles of change leaders 

Chapter Four: Anchoring Change

• Implicit contracts
• Case study 
• Getting buy-in
• Change buy-in
• Anchoring to the past 

Chapter Five: Communicating and Reinforcing the Change 

• Two Views of organizational change 
• Rate of change
• Effective change communication
• The six phases of change communication
• Steps for communicating major change 

Chapter Six: Organizational Alignment

• Systems and structures
•  Balancing security and significance

Chapter Seven: Change Resiliency

•  Introduction to bounce back
• Defining bounce back
• Keys to resilience
•  Endings
• Adaptive and transformational change
• Six components of bounce back people
• Dealing with a customer or client
• Case studies