Course outline Defining Effective Communication
• Myths in Communication
• Elements of Our Communication with Others
• Using Different Communication Windows
• Identifying Communication Styles
• Characteristics of Effective Communicators
• Communicating within Teams
• Organizational Communication
• Communication Styles in Different Team StagesThe Art of Listening
• The Personal Listening Profile
• Identifying Listening Approaches
• Active Listening Techniques• Effective Listening and Paraphrasing
• The Use of Clarification Techniques