عربي

Customer Satisfaction and Loyalty

Course Outlines

OBJECTIVES

Course objectives:

  • Gain a comprehensive understanding of the importance of customers, customer satisfaction and loyalty, and managing customers’ expectations.
  •  Learn the importance of service language in communicating with stakeholders
  • Identify the techniques and practices of managing customer expectations
  • Discover ways to provide efficient and effective services to increase customer happiness
  • Recognize early signs of unsatisfied customers and how to react effectively
  • Learn how innovation and creativity leads to customer happiness
  • Design an effective Customer Experience Program

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