عربي

Conflict Management and Resolution Essentials

Course Outlines

OBJECTIVES

Course objectives:

  • ·         What is conflict management?
  • ·         How to diagnose types of conflicts?
  • ·         What are successful conflict management strategies?
  • ·         Professional dispute resolution methods
  • ·         Increase your success by proactively improving your conflict management skills.
  • ·         Identify the basic causes of conflict
  • ·         Map the conflict using a five-step approach
  • ·         Identify ways to develop flexible responses to personal and professional conflicts
  • ·         Practice applying models, techniques and strategies to manage interpersonal communication behaviors in conflict situations
  • ·         Implement strategies to improve your communication and respond effectively to conflict

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