Strategic Decision-Making Models for Managers

Course Outlines

OBJECTIVES

Course Objectives

Participants will be able to:

• Grasp the reasons for making decisions using a structured analysis process.

• Identify when and how to involve others in decision-making or problem-solving.

• Apply the steps required to achieve the highest probability of successful decisions and solutions.

• Interpret and analyze data more effectively.

• Appreciate the significance and value of different problem-solving approaches and styles.

• Develop an operational framework to effectively address a variety of problem situations.

Course Outline

1.
Effective Decision Making

• Definition of decision making

• Rational versus emotional decision making

• Individual versus collective decision making

• The science behind decisions

• Avoiding decision making

• Psychological biases

2.
Decision Models

• Decision-making process

• Kepner–Tregoe model

• Decision trees

• Other decision-making tools

• Intuition: thinking fast and slow

• Neuroscience: the brain is not divided into two halves

3.
Problem Analysis and Problem Solving

• Types of problems

• Problem-solving process

• Question bursts

• Solving complex problems

• Who makes decisions?

• Achieving consensus

4.
Managers and Decision-Making

• Strategic decision making

• Understanding the environment

• Variables in strategy development

• Option development and option selection

• Delivering multiple goals, agendas, and objectives

• Building a strategic planning framework

5.
Engaging and Empowering Staff

• The paradox of compliance versus creativity

• Agile decision making

• Managing mistakes

• Strategic drift

• Decisions at an inflection point

• Review and action planning