CBP Certified Leading through Change

Course Outlines

OBJECTIVES

Course Outline: CBP Leading Through Change Series
Chapter One: Effects of Change
 Pre-Program assessment
 Introduction
 What change looks like
 How change is interpreted
 Why change equals loss
 Learned helplessness versus learned optimism

Chapter Two: Change Responses
 The spectrum of change responses
 The grieving cycle
 How change responses manifest at work
 Change resistance
 Working with change resistance

Chapter Three: Leading The Change
 Introduction to leading change
 Eight reasons change efforts fail
 Creating a sense of urgency
 Leading versus managing change
 Inspiring a shared vision
 Exploiting early successes
 Roles of change leaders

Chapter Four: Anchoring Change
 Implicit contracts
 Case study
 Getting buy-in
 Change buy-in
 Anchoring to the past Chapter Five: Communicating and Reinforcing the Change
 Two Views of organizational change
 Rate of change
 Effective change communication
 The six phases of change communication
 Steps for communicating major change

Chapter Six: Organizational Alignment
 Systems and structures
 Balancing security and significance

Chapter Seven: Change Resiliency
 Introduction to bounce back
 Defining bounce back
 Keys to resilience
 Endings
 Adaptive and transformational change
 Six components of bounce back people
 Dealing with a customer or client
 Case studies







Learning Outcomes Assessment
Purpose
Evaluate and Assessment results of Training to identify the level of improvement and enhance of trainee competencies.

Scope
• Measure the validity of the deliverance intend skill acquisitions
• Consistency & reliability of results across
• Actionable information specific to course learning outcomes