Administrators and Secretaries Professional Skills

Course Outlines

OBJECTIVES

OBJECTIVES
By the end of this training course you will be able to:

• Apply the skills and attributes of a first-class office professional in your workplace
• Present yourself more confidently
• Communicate effectively with managers, colleagues and all organisational
• Handle the difficulties and pressures of working in a modern office
• Prioritise, plan and manage time more efficiently


Course Outline :
• Competencies and Time Management
• Assessing prior Skills and Knowledge
• Competencies Required for Excellence as an Office Professional
• Perceptions, Attitudes and Beliefs – How they affect Performance
• Learning Styles / Thinking Styles – Your Strengths and Weaknesses
• Time Management Skills
• Organising and Planning
• Goal Setting including Setting SMART Objectives
• Planning
• Mind Mapping
• Problem Solving and Decision Making
• Managing Meetings
• Communication Skills
• Understanding Assertive Communication
• Dealing with Conflict and Aggression
• Listening Skills
• Questioning Skills
• Body Language and Its Importance in Building Effective Relationships
• Team Working
• Conflict Management and Resolution
• Dealing with Difficult People
• Managing Upwards
• Workplace Stress Management
• Working Effectively as Part of a Team
• Presentation Skills
• Telephone Skills
• Writing Skills
• Email Etiquette
• Presentation Skills
• Review of the Week