Skills of Communicating and Dealing with Others

Course Outlines

OBJECTIVES

What You Will Learn:

  • Goals for Specific Communications: Define communication goals and identify the most effective delivery methods.
  • The Communication Process: Understand and apply the six-step communication process.
  • Foundation Tools: Utilize tools to set the stage for successful one-on-one and group communications.
  • Barriers to Effective Communications: Identify barriers and develop strategies to overcome them.
  • Communication Skills: Master the four key elements and five basic skills needed for impactful communication.
  • Influencing Techniques: Use techniques and strategies to influence behaviors and foster collaborative relationships.
  • Planning a Communication Strategy: Develop a strategy to achieve desired communication outcomes.
  • Face-to-Face and Virtual Facilitation/Meeting Skills: Enhance your ability to facilitate effective group interactions in both face-to-face and virtual settings.
 

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